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Posts Tagged ‘VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2012’

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2012

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2012

MIDTERM  EXAMINATION

Spring 2012

ENG301- Business Communication

spaces and then the page number.

Question No: 1    ( Marks: 1 )    – Please choose one

 

 

Even the salutation and the complementary close have no punctuation in:

Open punctuation (page=52) ►

Standard punctuation ►

Close punctuation ►

Long punctuation ►

Punctuation Styles

1. Close Punctuation

Parts of heading, date, inside address, salutation and complimentary close are

punctuated.

2. Standard Punctuation

No line of heading or inside address is punctuated. After salutation and

complimentary close a comma is

placed.

3. Open Punctuation

It requires no punctuation even after the salutation and the complimentary close.

Question No: 2    ( Marks: 1 )    – Please choose one

 

 

What is CD-Rom database?

► It is used to put information in a form that is easy to digest(page=62)

► It is used to play computer disk

► It is a tool used during the high level meetings

► It is a tool to download songs

CD-ROM database

Compact Disk – Read Only Memory (CD-ROM) has been available for several

years and is becoming more

popular. It is powerful tool for putting masses of information in a form that is

easy to digest. Some kinds of

information typically found on CD-ROMs are encyclopedias, dictionaries,

telephone directories, and articles

and abstracts on various subjects. A CD-ROM can store more than 100,000 pages

of text. It will continue

to grow.

Question No: 3    ( Marks: 1 )    – Please choose one

 

 

A message of congratulation or commendation is much like the message of:

 

► Condolence

► Appreciation(page=78)

► Refusal

► Acceptance

A message of congratulation or commendation is much like a message of

appreciation:

Question No: 4    ( Marks: 1 )    – Please choose one

 

 

A letter that completes a valid contract between a buyer and a seller is called:

An order letter  ►

An acknowledgement letter(page=82) ►

An inquiry letter ►

A sales letter ►

The acknowledgment completes a valid contract between buyer and seller.

Question No: 5    ( Marks: 1 )    – Please choose one

 

 

Unsolicited letters are written on ADIA plan which is  ——— step approach.

► five

► two

► four

► one

Question No: 6    ( Marks: 1 )    – Please choose one

 

 

——————- reports are usually short messages with natural, casual use of

language.

► Conference

► Periodic

► Informal (page=118)

► Formal

Informal reports are usually short messages with natural, casual use of

language.

Question No: 7    ( Marks: 1 )    – Please choose one

 

 

—————–is often used when sending information to a reader outside your

organization.

► Letter(page=122)

►  Memo

► Minutes

► Application

FormatA letter report is simply a report in letter form; it is often used when sending

information to a reader

outside your organization.

Question No: 8    ( Marks: 1 )    – Please choose one

 

 

For a good communicator, it is  important to predict how the customer will

respond and this aspect is called:

Perception(page=20) ►

Perfection  ►

Personality ►

Practice ►

Perception: They are able to predict how you will receive their message. They

anticipate your reaction and

shape the message accordingly. They read your response correctly and constantly

adjust to correct any

misunderstanding

Question No: 9    ( Marks: 1 )    – Please choose one

 

 

There are —————- negotiation strategies.

► Two

► Three

►  Four (page=168)

► Five

Negotiation Strategies

Although negotiation has a specific purpose – to reach agreement – it does not

always achieve this aim.

Before attempting to negotiate, consider the differences between the following

four strategies.

1. Win-win strategy

2. Win-lose strategy

3. Lose-win strategy

4. Lose-Lose strategy

Question No: 10    ( Marks: 1 )    – Please choose one

 

 

How many types of power are in negotiation?

Five(page=169) ►

Seven ►

Six  ►

Four ►    5 types of power.

Question No: 11    ( Marks: 1 )    – Please choose one

 

 

Which is an active process of receiving aural stimulus?

Listening(page=173) ►

Thinking ►

Talking ►

Silence ►

Listening is an active process of receiving aural stimulus.

Question No: 12    ( Marks: 1 )    – Please choose one

 

 

According to Psychologists, 50 percent of an interview’s decision is made within

how many seconds?

► First 30 seconds

► 60 to 90 seconds

► 30 to 60 seconds(page=158)

► 40 to 50 seconds

Psychologists say that 50 percent of an interview’s

decision is made within the first 30 to 60 seconds, and another 25 percent is

made within 15 minutes.

Question No: 13    ( Marks: 1 )    – Please choose one

 

 

Which one of the subjects is not the part of communication?

► Semantics (the study of word choice)

► Linguistics (the study of language)

► Rhetoric (the study of writing and speaking effectively)

► Geology(page=2)

Skilled communicators draw on an extensive

and complex body of knowledge, including semantics (the study of word choice),

linguistics (the study of

language), rhetoric (the study of writing and speaking effectively), psychology,

sociology, graphic design, and

even computer science.

Question No: 14    ( Marks: 1 )    – Please choose one

 

 

AGM stands for:          ► A Great MeetingAnnual

► Annual General Meeting(page=113)

► All Group Members

► Annual body of members

AGM Annual General Meeting

Question No: 15    ( Marks: 1 )    – Please choose one

 

 

Claim letter is also called:

 

► Complaint letter

► Adjustment letter

► Credit refusing letter

► Collection letter

Question No: 16    ( Marks: 1 )    – Please choose one

 

 

Complaint letter should be called—————-.

► persuasive letter

► claim letter

► inquiry letter

► sales letter

Question No: 17    ( Marks: 1 )    – Please choose one

 

 

There are ————- types of job letters

two (page=149) ►

three  ►

four ►

five ►

Question No: 18    ( Marks: 1 )    – Please choose one

 

 

Which tests do provide quantitative information about a candidate’s skills,

attitudes, and habits?

►Written tests

► Pre-employment tests(page=157)

► Oral tests

► General tests

Pre-employment tests attempt to provide objective,

quantitative information about a candidate’s skills, attitudes, and habits.

Question No: 19    ( Marks: 1 )    – Please choose one

 

 

A person has to follow three steps for an oral presentation which are: 1. planning your presentation, 2. —————— your presentation, 3. completing your

presentation.

► learning

► speaking

► writing(page=160)

► listening

The Three Step Oral Presentation Process

Regardless of your job or the purpose of your presentation, you will be more

effective if you adopt

an oral presentation process that follows these threes steps:

1. Planning your presentation

2. Writing your presentation

3. Completing your presentation

Question No: 20    ( Marks: 1 )    – Please choose one

 

 

In APA format, if you are directly quoting something in your research paper from

another work, you will need to include the author’s last name, year of publication,

and the —————– for the reference.

► author’s birth date

► page number

► name of book

► title page

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2012

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2012

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2012

MIDTERM  EXAMINATION

Spring 2012

ENG301- Business Communication

 

Question No: 1    ( Marks: 1 )    – Please choose one

 

 

In———punctuation, no line of heading or inside address is punctuated.

 

► close punctuation

► open punctuation

► standard Punctuation page 52

► long punctuation

Standard Punctuation

No line of heading or inside address is punctuated.

Question No: 2    ( Marks: 1 )    – Please choose one

 

 

As good-news plan is similar to direct-request plan, so is persuasive plan

to———– plan.

 

►  good news

► bad news(page=66)

► pleasant news

► moderate news

Persuasive Request Plan

As good-news plan is similar to direct-request plan, so is persuasive plan to bad-

news plan.

Question No: 3    ( Marks: 1 )    – Please choose one

 

 

Which is a list of source material on a particular subject?          ► Bibliography

► Index

► Appendixes

► Glossary

Question No: 4    ( Marks: 1 )    – Please choose one

 

 

What is the more formal way of communication?

►Written communication (page=12)

► Oral communication

► Non-verbal communication

► Effective communication

This medium is more formal with focus on contents

• It can convey any amount of technical information

• It is best for permanent record

• This medium uses longer words and longer sentences. It brings delayed

feedback

Question No: 5    ( Marks: 1 )    – Please choose one

 

 

————— is a group of people who are appointed to solve a specific problem.

► A standing committee

► A committee

► A task force

► A help desk

Question No: 6    ( Marks: 1 )    – Please choose one

 

 

The purpose of a ————— is to convey essential information in an organized

and useful format.

► business report (page=119)

► progress report

► informal report.

►  formal report

page 119

The purpose of a business report is to convey essential information in an

organized, useful format.

Question No: 7    ( Marks: 1 )    – Please choose one

 

 

An employment interview is which type of meeting in which both employer and

applicant ask questions and exchange information.         ► Important

► Formal(page=154)

► Informal

► Ordinary

Understanding the Interview Process

An employment interview is a formal meeting in which both employer and

applicant ask questions and

exchange information to learn more about each other.

Question No: 8    ( Marks: 1 )    – Please choose one

 

 

Which type of interview is less formal and unstructured?

Casual interview

► Situational Interview

► Structured Interview

► Opening-ended interview(page=155)

► Casual interview

Opening-ended interview is less formal and unstructured.

Question No: 9    ( Marks: 1 )    – Please choose one

 

 

There are————- major research perspectives.

► Two(page=183)

► Three

► Four

► Five

Research Perspectives

Quantitative and Qualitative Perspectives

Question No: 10    ( Marks: 1 )    – Please choose one

 

 

A —————-section of thesis can contain a flow chart which summarizes the

way in which various processes involved in the project fit together.

rationale ►

methodology(Page=181) ►

discussion ►        analysis ►

page 181

A methodology section can contain a

flow chart which summarizes the way in which the various processes involved in

the project fit together.

Question No: 11    ( Marks: 1 )    – Please choose one

 

 

: ——————— are designed to analyze relationships between two or more

variables.

► Co relational Studies(page=184)

► Causal comparative studies

► Descriptive studies

► Group studies

Co relational Research

Correlation studies are designed to analyze the relationships between two or

more variables, ordinarily

through the use of correlation coefficients.

Question No: 12    ( Marks: 1 )    – Please choose one

 

 

Which one is national variable from the followings?

 

► Time

► Space

► Economics

► Food

Question No: 13    ( Marks: 1 )    – Please choose one

 

 

‘Arrived at the conclusion’ is ——————— expression and ‘Concluded’ is

—————- expression.

►  concise, verbose

► Verbose, concrete

► Concise, simple

► Verbose, concise

concrete words are much clearer and easier to understand than passive

verbs and abstract concepts.Descriptions are verbose, with numerous words used for what could be said more

simply.

Question No: 14    ( Marks: 1 )    – Please choose one

 

 

How many major delivery methods are used for an oral presentation ?

► Three

► Four(Page=163)

► Two

► Five

Question No: 17    ( Marks: 1 )    – Please choose one

 

 

Clarity is achieved in part through a balance between ……………………………….

► Precise and familiar language(page=23)

► Complex and difficult language

► Easy and simple language

► Rough and tough language

Clarity is achieved in part through a balance between precise language and

familiar language.

Question No: 18    ( Marks: 1 )    – Please choose one

 

 

Which one of the following is not a step of buffer paragraph technique?

► Deductive approach(page=92)

► Explanation

► Your no (stated or implied)

► A friendly close

5. Try to Leave the Reader in a Pleasant Frame of Mind

A friendly but concise closing is even more important when the adjustment is not

granted.

Use the effective buffer paragraph technique when writing bad-news letters:

Step 1: Buffer

Step 2: Explanation

Step 3: Your no (stated or implied)

Step 4: a friendly close.

Question No: 19    ( Marks: 1 )    – Please choose one

 

 

While writing letters refusing adjustments when the buyer is at fault, which of the

following options is not the part of it?

► Support your point of view in your buffer paragraph (page=92)

► Assure the customer that the request is appreciated and has received

individual consideration.

► Present the explanation before the decision

► Be courteous even when answering an angry or a distorted claim

Writing Letters Refusing Adjustments

When The Buyer Is At Fault

1. Support the Reader’s Point of View in Your Buffer Paragraph

2. Assure the Customer That the Request Is Appreciated and Has Received

Individual

Consideration.

2. Present the Explanation before the Decision

4. Be Courteous Even When Answering an Angry or a Distorted Claim

Question No: 20    ( Marks: 1 )    – Please choose one

 

 

All pieces of literature, key journals and books referred to in a research proposal

should be listed at the end of the proposal. It is called—————— section of

thesis.

► tables and figures

► appendices

► bibliography

► index

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2012

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2012

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2012

MIDTERM  EXAMINATION

Spring 2012

ENG301- Business Communication

 

Question No: 1    ( Marks: 1 )    – Please choose one

 

————– is the process of drafting your message.

 

► Composing

► Editing

► Revising

► Reviewing

Question No: 2    ( Marks: 1 )    – Please choose one

 

‘AMS’ is the abbreviation of:

► Administrative Management Society

► Alcholical Member Society

► Advanced Management Society

► Asian Management Society

Question No: 3    ( Marks: 1 )    – Please choose one

 

How many basic divisions of a formal report are?

 

 

► Two

► Three

► Four

► Five

Question No: 4    ( Marks: 1 )    – Please choose one

 

Unsolicited letters are written on ADIA plan which is  ——— step approach.

 

 

► five

 

► two

► four

 

► one

Question No: 5    ( Marks: 1 )    – Please choose one

 

Sales letters start with:

 

 

► An easy and effective way

 

 

► An attention-getting device

 

► Interesting news

 

► Buffer

 

Question No: 6    ( Marks: 1 )    – Please choose one

 

————is one of the members who monitors a committee’s financial activities.

 

 

► Treasurer         ► Advisory

► Controller

► Secretary

Question No: 7    ( Marks: 1 )    – Please choose one

 

 

In which communication expressions are not encoded in words?

 

► Non-verbal

► Verbal

► Written

► Verbal and written

Question No: 8    ( Marks: 1 )    – Please choose one

 

Personal space varies according to:

► Situation

► Culture, status

► Medium

► Channel

Question No: 9    ( Marks: 1 )    – Please choose one

 

An applicant should show interest in the job during the which stage?

 

 

 

 

 

 

 

► Screening stage

► Selection stage

► Final stage

► First stage

Question No: 10    ( Marks: 1 )    – Please choose one

 

BATNA stands for :

 

 

► Better acknowledged to narrative agreement.

► Best approach to a non related assignment.

► Best alternative to a negotiated agreement

► Best approach to a narrative agreement

Question No: 11    ( Marks: 1 )    – Please choose one

 

While writing and presenting your Thesis or Dissertation, you go through many

stages. First stage is:

 

 

► Preparing the Proposal

► Writing the Research Paper

► Making an outline

►  Thinking about It

Question No: 12    ( Marks: 1 )    – Please choose one

 

Proposal should be written in a :

 

► Future tense.

► Past tense

► Present tense

► Present continuous

Question No: 13    ( Marks: 1 )    – Please choose one

 

The four basic purposes for giving a presentation are to inform, to persuade, to

motivate, and which thing is missing?

 

 

 

 

 

 

► To entertain

► To instruct

► To have a good interaction

► To talk to others

Question No: 14    ( Marks: 1 )    – Please choose one

 

Which one is national variable from the followings?

 

 

 

 

 

 

► Time

► Space

► Economics

► Food

Question No: 15    ( Marks: 1 )    – Please choose one

 

Which of the following complimentary close is accurate in general letter writing?

 

 

 

 

 

 

► Yours sincerely,

 

► Sincerely,

► Yours respectfully,

► All of the above

Question No: 16    ( Marks: 1 )    – Please choose one

 

Complaint letter should be called—————-.

► persuasive letter

► claim letter

► inquiry letter

► sales letter

Question No: 17    ( Marks: 1 )    – Please choose one

 

Minutes, which tell more of the story of what happened and who said what at a

meeting are:

 

 

► Resolution minutes

► Narrative minutes

► Informal minutes

► Formal minutes

Question No: 18    ( Marks: 1 )    – Please choose one

 

In which thing does a speaker do most of sending and a number of listeners do

most of the receiving?

 

 

 

 

 

 

► Written tests

► Oral presentation

► Interview        ► Group discussion

Question No: 19    ( Marks: 1 )    – Please choose one

 

Which tests are designed to check competency or specific abilities of a

candidate to perform a job?

 

 

 

 

 

 

 

► Psychological tests

► Drug tests

► Job skills tests

► General tests

Question No: 20    ( Marks: 1 )    – Please choose one

 

In APA format, if you are directly quoting something in your research paper from

another work, you will need to include the author’s last name, year of publication,

and the —————– for the reference.

► author’s birth date

► page number

► name of book

► title page

Question No: 21    ( Marks: 2 )

 

Describe the use of visuals in a thesis paper.

Answer:

Visual such as table figures included graph , charts, drawing and

photograph. Try to keep these visual as simple as possible and

clearly  lable each visual with an Arabic  numerical and included the

titile of the visual . the table and title should appear on separate line

 

 

Question No: 22    ( Marks: 2 )

 

Write the format of a short report.

 

Answer: Format of short reports:

1)  For brief external reports, use the letter format , including such as title

or a subject line after that the readers address which should be clearly

states the subject of that document.

2)  For brief internal reports , you should use the memeo. 3)  Single space between text.

4) Duble space between paragraphs

5)  Present all short informal reports properly

 

 

Question No: 23    ( Marks: 2 )

 

What is an appropriate closing to an interview?

Answer:

As we know that like opening the end of the interview is also more

important than its duration should indicate.

In last few minutes you are needed to evaluate how well you done

your interview. At the end you have to also correct any misconception

the interviewer might have.

Concluded gracefully, and also if important discuss the salary.

Question No: 24    ( Marks: 3 )

 

What are the purposes of a business report?

Answer:

The main purpose of the business report is to convey important

information in an organization. It is also to provide the despite

technology advances, organize the facts , ability to collect the data

and to compose a readable text remain a highly a highly marketable

skills.

Question No: 25    ( Marks: 3 )

 

Write a note on different types of job letters.

Answer:  Ther are two types of jobs letters.

Question No: 26    ( Marks: 3 )

 

What points and measures should be taken into account by the researcher

during thesis writing under the heading “Focus your research very specifically”?

 

Answer:

Focus your research very specifically.

In your research do not cover too much area.Usually a broad  defined project

is not do able. Now you may think that this will distort what you want to do .

this may the case but you will do a project very well when it is narrow. Also

do not try to solve all the problems in one research. Do only one project for

your dissertation and leave all the others for later.

 

 

 

 

Question No: 27    ( Marks: 5 )

 

What are  four stages of AIDA plan? Describe briefly

Question No: 28    ( Marks: 5 )

 

Write a note on minutes of informal meetings.

Answer:  Minutes Of informal Meeting : The written record of

proceeding of a meeting is called minutes of informal reports. In the

business most of the meeting are informal therefore the minutes is also

informal. In this type of minutes usually date, time , place of the meeting is

included.In this type of minute the name of presiding officer, a list of of

those people which should be present there and usually the time of

adjournment is included. In this type of minute the discussion is

summarized. Minutes is signed by the person who took them or by the

presiding officer.Minute is duplicated ad copies are sent to each person

present at the meeting and to other officers.

 

 

 

Question No: 29    ( Marks: 5 )

 

What are the points to be considered while doing audience analysis?

Answer. The following steps are taking for audience analysis:

1)Determine size and composition of audience.

a) first of all estimate that how many people will attend .

b) Also consider that they have some political , professional or other type of

affiliation in common.

c) Also analyze that how many men, woman, ages ranges, occupation should

be considered

d)Also predict the probable reaction of the audience.

e) Check that why the audience are attending the meeting.

f)see the mood of the audience.

g) determine the general attitude of the audience.

h) Also you should consider that the audience has any bias that will work

against you.

i) Also consider the mood of the audience that they are in position to here

you.

j) if possible  Anticipate the questions and objections.

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2012

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