CLICK HERE FOR VARIOUS NEW JOBS 
CLICK HERE FOR VARIOUS EDUCATIONAL NEWS 
CLICK HERE FOR NEW SCHOLARSHIPS 
CLICK HERE FOR ADMISSION NOTICES 
Click And Follow On Google+ To Get Updates
Please Wait 10 Seconds... OR You CanSkip

ADMISSION NOTICES
Scholarships

Scholarship-300x291

BUDGET 2014-15
budget_2014-2015
New Date Sheets
VU SOLVED ASSIGNMENTS
Recent Posts

Posts Tagged ‘VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2008’

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2008

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2008

 

Question No: 1    ( Marks: 1 )    – Please choose one

 

 

——————-is included to remind the reader to check for additional pages of

information.

 

► Copy of notation

►  Enclosure  (page=51)

►  Subject line

►  Attention line

Refrence by Admin Binish :

Enclosure (s)

An enclosure or attachment notaion is included  to remind the reader to check for

additional pages of information. The enclosure is typed single or double space

below the refrence initials.

Question No: 2    ( Marks: 1 )    – Please choose one

 

 

Letters, pamphlets, annual reports, interviews are part of —————-

communication.

► external communication (page=7)

► internal communication

► written communication

► verbal communication

Refrence by Admin Binish:

Informal external communication

Although external communication is formal,informal contacts with outsiders are

important for learning customer’s needs. Plenty of high level manager recognize

the value of keeping in touch with the real worl by creating opposition to talk with

and get feedback from the customers and frontline companies.

Ways of external communication:

Letters , pamphlets, annual reports, interviews, with the news media etc

Question No: 3    ( Marks: 1 )    – Please choose one

 

 

It describes the condition of a commodity in the market on a certain date for a

specific period.

► Letter report

► A market report(page=137)       ► Progress report

► Periodic report

Refrence by Admin Binish:

A market report describes the condition of a  commodity in the market on a

certain date for a specific period.it points out the business conditions in a  market

at a given time.

Question No: 4    ( Marks: 1 )    – Please choose one

 

 

Which writing style characterizes memos?

► Informal(page=113)

► Formal

► Impersonal tone

► Neutral

Refrence by Admin Binish:

Tone of memorandum:

In most of companies and organization, memorandums are written in the first

person just as business letter are. Informal writing style characterizes the memos.

Question No: 5    ( Marks: 1 )    – Please choose one

 

 

————— is a group of people who are appointed to solve a specific problem.

► A standing committee

► A committee

► A task force (page=112)

► A help desk

Refrence by Admin Binish :

A task force

is a group of people who are appointed to solve a specific problem; when they

make their recommendation

on the ‘task’ assigned to them, the task force is disbanded.

Question No: 6    ( Marks: 1 )    – Please choose one

 

 

In which type of resume, the work-experience section dominates after name,

address and objective.       ► The Chronological Resume(page=140)

► The Functional Resume

► The Combination Resume

► Job oriented Resume

Refrence by Admin Binish:

The Chronological Resume

In a chronological resume, the work-experience section dominates, immediately

after the name and address

and the objective. You develop this section by listing your jobs sequentially in

reverse order, beginning with

the most recent position and working backward towards earlier jobs.

Question No: 7    ( Marks: 1 )    – Please choose one

 

 

In win-lose strategy, the problems or conflicts are focused and the party is

satisfied due to:

► Iinitiator

► Both parties

► One party (page=168)

► Second party

Refrence by Admin Binish:

Win-win strategies:

Both parties are satisfied with the settlement negotiated, aims to meet the needs

of both parties, not to

win position or gain victories at one party’s expense, result is hard to achieve,

good verbal and

nonverbal communication and careful listening all help to achieve it.

Question No: 8    ( Marks: 1 )    – Please choose one

 

 

BATNA stands for :

► Better acknowledged to narrative agreement.

► Best approach to a non related assignment.

► Best alternative to a negotiated agreement(page=171)

► Best approach to a narrative agreement

Refrence by Admin Binish:

BATNA stands for the ‘best alternative to a negotiated agreement.’ If the

person you are negotiating with is

your manager or supervisor you may have WATNA.

Question No: 9    ( Marks: 1 )    – Please choose one

 

 

While writing and presenting your Thesis or Dissertation, you go through many

stages. First stage is:       ► Preparing the Proposal

► Writing the Research Paper

► Making an outline

►  Thinking about It(page=175)

Refrence by Admin Binish

While writing and presenting your Thesis or Dissertation, you go through

many stages. These stages are

very important. Anyone in this process must make sure that no stage is left out.

These stages are the

following.

• Thinking About It

• Preparing the Proposal

• Conducting the Research

• Writing the Research Paper

• Define research

• Discuss basic elements of a research paper

• Sharing the Research Outcomes with Others

• Revising the Research Paper

Question No: 10    ( Marks: 1 )    – Please choose one

 

 

The speaker makes a presentation with the help of an outline, note cards, or

visual aids in which method of delivery?

► Memorization

► Reading

► Extemporaneous(page=163)

► Writing

Refrence by Admin Binish

1. Extemporaneous

This method of delivery is very carefully planned and practiced. In it, the

speaker, makes a

presentation with the help of an outline, note cards, or visual aid. It is very

popular and effective method of

delivering a speech. In this way the speaker can glance at his notes, keep eye

contact and speak in a natural,

conversational tone.

Question No: 11    ( Marks: 1 )    – Please choose one

 

 

It is saying what you want to say in the fewest possible words without sacrificing the other qualities. In it, the message is complete without being wordy. It

increases emphasis in the message.

Match this statement with one of the following principles of communication:

 

► Conciseness (page=25)

► Courtesy

► Consideration

► Completeness

Refrence by Admin Binish:

Conciseness

Conciseness is saying what you want to say in the fewest possible words

without sacrificing the other C

qualities. A concise message is complete without being wordy.

A concise message saves time and expense for both the sender and the receiver

It increases emphasis in the message. It shows respect for the recipient, by not

cluttering them unnecessary

information.

To achieve conciseness, observe the following suggestions.

• Eliminate wordy expressions

• Include only relevant material

Question No: 12    ( Marks: 1 )    – Please choose one

 

 

Fisher and Ury (1991) developed a concept known as :

► Principled bargaining(page=171)

► Negotiation

► Communication

► No communication

Principled Bargaining

Fisher and Ury (1991) developed a concept known as principled bargaining.

Question No: 13    ( Marks: 1 )    – Please choose one

 

 

Collection letters are usually written in:

►  Line

► Series(page=98)

► Serial       ► Steps

Collection Letter Series

Collection letters are usually sent in a series. The first is mildest and most

understanding, with the

letters getting gradually more insistent. The final letter in this series, when all

efforts have failed, threatens to

turn the matter over to a lawyer or collection agency or court of law. Of course,

the tone of any letter in the

series will vary, from positive and mild to negative and strong, depending upon

the past payment record of

the particular customer. The intervals between the letters may also vary, from

ten days to a month at the

start, from one to two weeks later on

Question No: 14    ( Marks: 1 )    – Please choose one

 

 

The form of communication used most of the time for written messages to

persons inside your organization is called:

► Memorandum(page=108)

► Business letter

► Pamphlet

► Adjustment letter

The memorandum or ‘memo’ is a very flexible form used within an organization

for

communication at all levels and for many different reasons. It performs

internally the same function as a

letter does in external communication by an organization, it is used for reports,

briefings or instructions,

‘notes’ and any kind of internal communication that is more easily or clearly

conveyed in writing (rather

than face-to-face or on the telephone).

Question No: 15    ( Marks: 1 )    – Please choose one

 

 

Making  feedback more useful which aspect is the most important from the

followings:

► Planning how and when to accept it.

► Being receptive to your audience’s responses.

► Encouraging frankness.        ► Using it to improve communication.

In addition to minimize noise, giving your audience a chance to provide

feedback is crucial. Regardless of

whether the response to your message is written or oral, encourage people to be

open and to tell you what

that really think and feel. Of course, you have to listen to their comment and

you must do so objectively.

Your goal is to find out whether the people in your audience have understood

and accepted your message

understanding these aspects will help you improve your communication.

Feedback

Make feedback more useful by:

• Planning how and when to accept it.

• Being receptive to your audience’s responses.

• Encouraging frankness.

• Using it to improve communication.

Question No: 16    ( Marks: 1 )    – Please choose one

 

 

In which letter, you need to start by capturing the reader’s attention and interest.

► Unsolicited

► Formal

► Informal

► Solicited (page=149)

Both solicited and unsolicited letters present your qualifications similarly. The

main difference is in the opening paragraph. In a solicited letter, you need no

special attention-getter because you have been invited to apply. In an

unsolicited letter, you need to start by capturing the reader’s attention and

interest.

Question No: 17    ( Marks: 1 )    – Please choose one

 

 

There are ————- types of job letters

► two (page=149)

► three

► four

► five

Two Types of Job Letters (page=149)

Question No: 18    ( Marks: 1 )    – Please choose one

 

 

Which thing does reveal something about a candidate’s personality and

professionalism during an interview?       ► Style of talking

► Manners

► Physical appearance(page=158)

► Eye contact

Physical appearance is important because clothing and grooming reveal

something about a candidate’s

personality and professionalism. When it comes to clothing, the best policy is to

dress conservatively. Wear

the best-quality businesslike clothes you can, preferably a dark, solid colour.

Question No: 19    ( Marks: 1 )    – Please choose one

 

 

Which of the following is a part of informal communication?

► Memo

► Letter

► Faxes

► Casual Communication among employees(page=7)

Informal Internal Communication

Every organization has an informal communication network – a grapevine – that

supplements official

channel. It is important source of information. It is casual conversation of an

organization.

Question No: 20    ( Marks: 1 )    – Please choose one

 

 

In a claim letter, the initial statement should contain:

► good news (page=92)

► bad news

► mixed news

► ambiguous

Start your letter with something positive in order to soften the blow of your

complaint and so that the company or entity will be more willing to work with

you. For example, if writing to complain about a faulty product that you

purchased, you might begin, ‘I have been a loyal customer of your store for many

years.’ Mention some of the positive aspects of the company or organization, such

as the overall quality of the products or services, the low prices, the excellent

customer service, and so forth.

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2008

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2008

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2008

Question No: 1    ( Marks: 1 )    – Please choose one

 

Letters refusing orders call for the indirect plan or the—————- approach.

Sandwich  (page=84) ►

Burger  ►

Neutral  ►

Negative ►

Letters refusing orders call for the indirect plan, or the “sandwich approach,”

with the bad news in the

middle.

Question No: 2    ( Marks: 1 )    – Please choose one

 

 

Circular letters are used:

 

To send information to a group of company.  ►

To send the same information to a number of people.(page=110) ►

To communicate other company. ►

To send information inside of a company ►

Circular letters are:

Used to send the same information to a number of people

Question No: 3    ( Marks: 1 )    – Please choose one

 

 

————— is a group of people who are appointed to solve a specific problem.

► A standing committee

► A committee

► A task force

► A help desk

Question No: 4    ( Marks: 1 )    – Please choose one

 

 

————is one of the members who monitors a committee’s financial activities.

► Treasurer (page=112)

► Advisory

► Controller          ► Secretary

The Treasurer’s Role: to monitor the committee financial activities

Question No: 5    ( Marks: 1 )    – Please choose one

 

 

A ——————is a cross between interoffice memo and a formal report.

► memo report (page=120)

► analytical  memo report

►  informational memorandum report

► feasibility report

A memo report is a cross between interoffice memo and a formal report

Question No: 6    ( Marks: 1 )    – Please choose one

 

 

What is the purpose of writing a follow-up letter to an organization?

 

► To show your interest in working for the organization.(page=152)

► To decline the offer of the organization.

► To ask for information.

► To represent organization’s attitude

Even if you’ve received a letter acknowledging your application and saying that it

will be kept on file, don’t

hesitate to send a follow-up letter three months later to show that you are still

interested.

Question No: 7    ( Marks: 1 )    – Please choose one

 

 

How can both parties be unable to collaborate and walk away from the

negotiation dissatisfied?

►Win-lose strategy

► Lose-win strategy

►  Lose-Lose strategy(Page=168)

►Win-win strategy

Lose-lose strategies result form a situation in which the objectives of both parties

aretoo rigid, or both parties are unable to collaborate, or unaware of the opportunity

to do so. Both parties

walk away from the negotiation dissatisfied.

Question No: 8    ( Marks: 1 )    – Please choose one

 

 

The four basic purposes for giving a presentation are to inform, to persuade, to

motivate, and which thing is missing?

► To entertain(page=160)

► To instruct

► To have a good interaction

► To talk to others

The four basic purposes for giving a presentation are to inform, to persuade, to

motivate, and to entertain.

page 160

Question No: 9    ( Marks: 1 )    – Please choose one

 

 

Which one is national variable from the followings?

► Time

► Space

► Economics(page=35)

► Food

Some National Variables Individual Cultural Variables

Education Time

Regulation Space

Economics Food

Politics Accepted Dress

Social Norms Manners

Language Decision Making

page 35

Question No: 10    ( Marks: 1 )    – Please choose one

 

 

Laughing, crying, sighing, yawning, clearing the throat, groaning, yelling,

whispering etc. show which one of the aspects:

► Vocal characterizers (page=18)

► Vocal Qualifiers

► Vocal Segregates

► Vocal intensifiersVocal characterizers laughing, crying, sighing, yawning, clearing the throat,

groaning,

yelling, whispering

Question No: 11    ( Marks: 1 )    – Please choose one

 

 

———————-emphasizes studies that are experimental in nature,

emphasizes measurement, and search for relationships.

► Research method

► Quantitative perspective(page=183)

► Qualitative perspective

► Normal perspective

page 183

quantitative perspective emphasizes studies that are experimental in nature,

emphasize

measurement, and search for relationships

Question No: 12    ( Marks: 1 )    – Please choose one

 

 

Globalization means for a Company to survive, it must establish markets not only

in its own country but also in——————–.

► all countries

► six countries

► many countries(page=33)

►  Asia

Globalization means that for a Company to survive, it must establish markets

not only in its own

country but also in many foreign countries. Thus employees must understand

other cultures as well as their

own country’s ethnic diversity

Question No: 13    ( Marks: 1 )    – Please choose one

 

 

It has been in use since 1950. It uses full–block form and open punctuation. No

salutation or complimentary close is used. Reader’s name is used in the first and

last sentences. Subject and writer’s name are typed in capitals.

Match the above with one of the followings:

► The Block-form / Modified – Block          ► Full-Block

► The Semi-Block

► AMS (Administrative Management Society) (page=52)

4. AMS (Administrative Management Society)

It has been in use since 1950, AMS is simple style. It uses full–block form and

open punctuation. No

salutation or complimentary close is used. Reader’s name, is used in the first and

last sentences. Subject and

writer’s name are typed in capitals.

Question No: 14    ( Marks: 1 )    – Please choose one

 

 

Complaint letter should be called—————-.

► persuasive letter

► claim letter(page88)

► inquiry letter

► sales letter

Their complaints should not be called complaint letters, because complaint

connotes irritation, unpleasantness,

negativism, and even anger. Using a word with such negative connotations could

lead to a bad attitude towards

customers. Letters about such complaints should be called claim letters.

page 88

Question No: 15    ( Marks: 1 )    – Please choose one

 

 

A claim is written to———–the company of the problem.

 

►    inform  (page88)

► complaint against

►  make claim

►  refuse

A claim is written to inform the company of the problem and suggest a fair

compensation. No matter how

annoying the nature of the problem, how great the inconvenience, the purpose of

a claim is NOT to

express anger, but to get results

Question No: 16    ( Marks: 1 )    – Please choose one

 

 

For writing a successful resume, which attitude is better to adopt?         ►We

Personal pronoun

► You (pag 140)

► He\She

► All third persons

page 140

make sure to adopt a “you” attitude and

think about your resume from the employer’s perspective.

 

Question No: 17    ( Marks: 1 )    – Please choose one

 

 

There are ————- types of job letters

two (page=149) ►

three  ►

four ►

five ►

Question No: 18    ( Marks: 1 )    – Please choose one

 

 

Why do we communicate?

One of the following is not the purpose of any given communication:

► to initiate some action.

► to impart information, ideas, attitudes, beliefs or feelings.

► to establish, acknowledge or maintain links or relations with other people.

► to misguide other person and win him to your side.(page=2)

page 2

Why do we communicate?

The purpose of any given communication may be:

a) to initiate some action;

b) to impart information, ideas, attitudes, beliefs or feelings; and /or

c) to establish, acknowledge or maintain links or relations with other people.

Question No: 19    ( Marks: 1 )    – Please choose one

 

 

—————is a process in which two or more parties try to resolve differences,

solve problems and come to an agreement.

► Negotiation (page 167)

► Communication         ► Consultation

► Discussion

page 167

Negotiation Skills

Negotiation is a process in which two or more parties try to resolve differences,

solve problems and

reach agreement

Question No: 20    ( Marks: 1 )    – Please choose one

 

 

All pieces of literature, key journals and books referred to in a research proposal

should be listed at the end of the proposal. It is called—————— section of

thesis.

► tables and figures

► appendices

► bibliography(page=129)

► index

A bibliography is a list of source materials on a particular subject. In a formal

report it shows what books

and other library materials were consulted and it includes all the works

mentioned in the footnotes. As part

of the reference matter, it follows the appendix or appendices.

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2008

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2008

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2008

ENG301 Business Communication English

Question No: 1 ( Marks: 1 ) – Please choose one

Organizational decisions are made at top level and then flow down to the people
who carry them. This process is known as:

► Upward flow
► Downward flow(page=7)
► External flow
► Internal flow
page 7
Downward Flow
Organizational decisions are made at top level and then flow down to the people
who carry them.

Question No: 2 ( Marks: 1 ) – Please choose one

Which is a list of source material on a particular subject?
► Bibliography(page=129)
► Index
► Appendixes
► Glossary
A bibliography is a list of source materials on a particular subject.
Question No: 3 ( Marks: 1 ) – Please choose one

In circular letters personal interest is created by using the word —————–.
► you (page=110)
► our customers
► everybody
► dear customers
Create the impression of personal interest by using you, never our customers,
all customers, our
clients, everyone.
Question No: 4 ( Marks: 1 ) – Please choose one

Circular letters are used:

► To send information to a group of company.
► To send the same information to a number of people.
► To communicate other company.
► To send information inside of a company

Question No: 5 ( Marks: 1 ) – Please choose one

Conclusions made by reasoning are called:
► References
► Inferences (page=14)
► Recurrences
► Preferences
page 14Inferring
Conclusions made by reasoning from evidence are called inferences
Question No: 6 ( Marks: 1 ) – Please choose one

The minutes of informal meeting are signed by the person who took them and
sometimes by the —————– as well.
► chairman
► presiding officer(page=113)
► advisory
► manager
The minutes usually include the date, time, and place of the meeting; the name of
the
presiding officer; a list of those present (and frequently those absent); and the
time of adjournment.

Question No: 7 ( Marks: 1 ) – Please choose one

——————- reports are usually short messages with natural, casual use of
language.
► Conference
► Periodic
► Informal (page=118)
► Formal
Informal reports are usually short messages with natural, casual use of
language. The internal
memorandum generally can be described as an informal report.
Question No: 8 ( Marks: 1 ) – Please choose one

Stroking, hitting, holding or guiding the movement of another person are
examples of:

► Touching behavior(page=17)
► Body movement
► Physical characteristics
► Duplicators
Touching behavior
Strocking, hitting, holding or guiding the movement of another person are
examples of touching behaviour
that communicate non-verbally. Each of these adds a different meaning ot a
message. Touch can console orsupport the other person and show feeling such as affect. A handsome, for
example, can express dominance
equality. A pat on the arm can convey intimacy or control.

Question No: 9 ( Marks: 1 ) – Please choose one

What is a structured, written summary of a person’s education, employment
background, and job qualifications?
► Bibliography
► Synopsis
► Resume(page=139)
► Index

A resume is a structured, written summary of a person’s education, employment
background, and job
qualifications. Resume is a form of advertising.
Question No: 10 ( Marks: 1 ) – Please choose one

A good proposal should contain a good ————— and it is the first thing to
help the reader to understand the nature of your work.
Question ►
Name ►
Title ► 117 page
Theme ►
A good proposal has a good title and it is the first thing to help the
reader begin to understand the nature of your work. Use it wisely!

Question No: 11 ( Marks: 1 ) – Please choose one

The four basic purposes for giving a presentation are to inform, to persuade, to
motivate, and which thing is missing?
► To entertain
► To instruct
► To have a good interaction
► To talk to others

Question No: 12 ( Marks: 1 ) – Please choose one

Each source you cite in the paper must appear in your reference list and this list
should appear ——————–of your paper.
► in the beginning(page=193)
► at the end
► in the middle
► after few pages in the middle
Each source you cite in the paper
must appear in your reference list; likewise, each entry in the reference list must
be cited in your text.
Your references should begin on a new page separate from the text of the essay;
label this page References
(with no quotation marks, underlining, etc.), centered at the top of the page. It
should be double-spaced just
like the rest of your essay.

Question No: 13 ( Marks: 1 ) – Please choose one

Collection letters are usually written in:
► Line
► Series
► Serial
► Steps

Question No: 14 ( Marks: 1 ) – Please choose one

When your message contains all the facts, the reader or the listener needs, it is
called:

► Complete(page=31)
► Considerate
► Courteous
► Clear
Completeness
A business message is complete when it contains all facts that the reader or
listener needs for the
reaction
page 31

Question No: 15 ( Marks: 1 ) – Please choose one

While communicating, when you are aware not only of the perspective of others
but also their feelings, you are applying which principle of communication?

► Courtesy
► Concreteness
► Completeness
► Conciseness

Question No: 16 ( Marks: 1 ) – Please choose one

Which one of the following components does not make up an email system?

► Users
► Messages and protocols
► Senders’ and Recipients’ Addresses
► Audio conference (page=58)
Several basic components make up email systems, including
1. Users
2. Messages
3. Senders’ and Recipients’ Addresses
4. Protocols
5. Messaging Transports
6. Gateways
7. Value-added Networks
8. Directory Systems
page=58

Question No: 17 ( Marks: 1 ) – Please choose one

Which tests do provide quantitative information about a candidate’s skills,
attitudes, and habits?
►Written tests
► Pre-employment tests (page=157)
► Oral tests
► General testsPre-employment tests attempt to provide objective,
quantitative information about a candidate’s skills, attitudes, and habits
page 157

Question No: 18 ( Marks: 1 ) – Please choose one

The resume should be relevant, to the point and ……………………….?
► too long
► repetitious
► concise(page=145)
► complex
Revise your Resume
The keys to writing a successful resume adopt the “you” attitude and focus on
your audience. Think about
what the prospective employer’s need, and then tailor your resume accordingly.
The “perfect” resume responds to the reader’s needs and preferences and avoids
some common faults. The
following a list of common fault.
Too long: The resume is not concise, relevant, and to the point.
A résumé that generates results should be relevant to an employer’s needs, and
emphasize … To be effective, a résumé should be concise and to the point.
Question No: 19 ( Marks: 1 ) – Please choose one

All pieces of literature, key journals and books referred to in a research proposal
should be listed at the end of the proposal. It is called—————— section of
thesis.
► tables and figures
► appendices
► bibliography
► index

Question No: 20 ( Marks: 1 ) – Please choose one

If you are citing a work done by three to five authors what will be the proper way
to cite them?
► Kernis, Cornell, Sun, Berry & Harlow, 1993(page 191)
► Kernis, Cornell, and Sun, and Berry, & Harlow 1993
► Kernis and Cornell, Sun, Berry, & Harlow, 1993
► Kernis and Cornel, Sun and Berry and Harlow 1993

page 191
A Work by Three to Five Authors:
List all the authors in the signal phrase or in parentheses the first time you cite
the source.
(Kernis, Cornell, Sun, Berry, & Harlow, 1993)

Question No: 1 ( Marks: 1 ) – Please choose one

In———punctuation, no line of heading or inside address is punctuated.

► close punctuation
► open punctuation
► standard Punctuation page 52
► long punctuation

Standard Punctuation
No line of heading or inside address is punctuated.
Question No: 2 ( Marks: 1 ) – Please choose one

As good-news plan is similar to direct-request plan, so is persuasive plan
to———– plan.

► good news
► bad news(page=66)
► pleasant news
► moderate news

Persuasive Request Plan
As good-news plan is similar to direct-request plan, so is persuasive plan to bad-
news plan.
Question No: 3 ( Marks: 1 ) – Please choose one

Which is a list of source material on a particular subject? ► Bibliography
► Index
► Appendixes
► Glossary

Question No: 4 ( Marks: 1 ) – Please choose one

What is the more formal way of communication?

►Written communication (page=12)
► Oral communication
► Non-verbal communication
► Effective communication
This medium is more formal with focus on contents
• It can convey any amount of technical information
• It is best for permanent record
• This medium uses longer words and longer sentences. It brings delayed
feedback
Question No: 5 ( Marks: 1 ) – Please choose one

————— is a group of people who are appointed to solve a specific problem.
► A standing committee
► A committee
► A task force
► A help desk

Question No: 6 ( Marks: 1 ) – Please choose one

The purpose of a ————— is to convey essential information in an organized
and useful format.
► business report (page=119)
► progress report
► informal report.
► formal report
page 119
The purpose of a business report is to convey essential information in an
organized, useful format.

Question No: 7 ( Marks: 1 ) – Please choose one

An employment interview is which type of meeting in which both employer and
applicant ask questions and exchange information. ► Important
► Formal(page=154)
► Informal
► Ordinary
Understanding the Interview Process
An employment interview is a formal meeting in which both employer and
applicant ask questions and
exchange information to learn more about each other.
Question No: 8 ( Marks: 1 ) – Please choose one

Which type of interview is less formal and unstructured?
Casual interview
► Situational Interview
► Structured Interview
► Opening-ended interview(page=155)
► Casual interview
Opening-ended interview is less formal and unstructured.
Question No: 9 ( Marks: 1 ) – Please choose one

There are————- major research perspectives.
► Two(page=183)
► Three
► Four
► Five
Research Perspectives
Quantitative and Qualitative Perspectives
Question No: 10 ( Marks: 1 ) – Please choose one

A —————-section of thesis can contain a flow chart which summarizes the
way in which various processes involved in the project fit together.
rationale ►
methodology(Page=181) ►
discussion ► analysis ►
page 181
A methodology section can contain a
flow chart which summarizes the way in which the various processes involved in
the project fit together.

Question No: 11 ( Marks: 1 ) – Please choose one

: ——————— are designed to analyze relationships between two or more
variables.
► Co relational Studies(page=184)
► Causal comparative studies
► Descriptive studies
► Group studies
Co relational Research
Correlation studies are designed to analyze the relationships between two or
more variables, ordinarily
through the use of correlation coefficients.

Question No: 12 ( Marks: 1 ) – Please choose one

Which one is national variable from the followings?

► Time
► Space
► Economics
► Food

Question No: 13 ( Marks: 1 ) – Please choose one

‘Arrived at the conclusion’ is ——————— expression and ‘Concluded’ is
—————- expression.

► concise, verbose
► Verbose, concrete
► Concise, simple
► Verbose, concise
concrete words are much clearer and easier to understand than passive
verbs and abstract concepts.Descriptions are verbose, with numerous words used for what could be said more
simply.
Question No: 14 ( Marks: 1 ) – Please choose one

How many major delivery methods are used for an oral presentation ?
► Three
► Four(Page=163)
► Two
► Five

Question No: 17 ( Marks: 1 ) – Please choose one

Clarity is achieved in part through a balance between ……………………………….
► Precise and familiar language(page=23)
► Complex and difficult language
► Easy and simple language
► Rough and tough language
Clarity is achieved in part through a balance between precise language and
familiar language.

Question No: 18 ( Marks: 1 ) – Please choose one

Which one of the following is not a step of buffer paragraph technique?
► Deductive approach(page=92)
► Explanation
► Your no (stated or implied)
► A friendly close
5. Try to Leave the Reader in a Pleasant Frame of Mind
A friendly but concise closing is even more important when the adjustment is not
granted.
Use the effective buffer paragraph technique when writing bad-news letters:
Step 1: Buffer
Step 2: Explanation
Step 3: Your no (stated or implied)
Step 4: a friendly close.
Question No: 19 ( Marks: 1 ) – Please choose one

While writing letters refusing adjustments when the buyer is at fault, which of the
following options is not the part of it?
► Support your point of view in your buffer paragraph (page=92)
► Assure the customer that the request is appreciated and has received
individual consideration.
► Present the explanation before the decision
► Be courteous even when answering an angry or a distorted claim
Writing Letters Refusing Adjustments
When The Buyer Is At Fault
1. Support the Reader’s Point of View in Your Buffer Paragraph
2. Assure the Customer That the Request Is Appreciated and Has Received
Individual
Consideration.
2. Present the Explanation before the Decision
4. Be Courteous Even When Answering an Angry or a Distorted Claim
Question No: 20 ( Marks: 1 ) – Please choose one

All pieces of literature, key journals and books referred to in a research proposal
should be listed at the end of the proposal. It is called—————— section of
thesis.
► tables and figures
► appendices
► bibliography
► index

Question No: 1 ( Marks: 1 ) – Please choose one

————– is the process of drafting your message.
Composing (page=47) ►
Editing ►
Revising ►
Reviewing ► Composing is the process of
drafting your message
Question No: 2 ( Marks: 1 ) – Please choose one

‘AMS’ is the abbreviation of:

Administrative Management Society ►
Alcholical Member Society ►
Advanced Management Society (Page=52) ►
Asian Management Society ►

AMS (Administrative Management Society)
Question No: 3 ( Marks: 1 ) – Please choose one

How many basic divisions of a formal report are?
► Two
► Three(page=127)
► Four
► Five
There are three basic divisions of a formal report:
1. Prefatory Parts
2. Text Parts
3. Supplementary Parts

Question No: 4 ( Marks: 1 ) – Please choose one

Unsolicited letters are written on ADIA plan which is ——— step approach.
► five
► two
► four (page=102)
► one
Unsolicited letters are written on ADIA plan which is a four step approach.
Question No: 5 ( Marks: 1 ) – Please choose one

Sales letters start with:
► An easy and effective way
► An attention-getting device(page=103)
► Interesting news ► Buffer
Sales letters start with an attention-getting device.

Question No: 6 ( Marks: 1 ) – Please choose one

————is one of the members who monitors a committee’s financial activities.
► Treasurer
► Advisory
► Controller
► Secretary

Question No: 7 ( Marks: 1 ) – Please choose one

In which communication expressions are not encoded in words?

Non-verbal (page=16) ►
Verbal ►
Written ►
Verbal and written ►
Nonverbal communication consists of that part of a message that is not encoded
in words.

Question No: 8 ( Marks: 1 ) – Please choose one

Personal space varies according to:

► Situation
► Culture, status (Page=18)
► Medium
► Channel

Personal space varies according to:
Gender
Status
Roles
Culture
Question No: 9 ( Marks: 1 ) – Please choose one

An applicant should show interest in the job during the which stage? ► Screening stage
► Selection stage
► Final stage
► First stage

Question No: 10 ( Marks: 1 ) – Please choose one

BATNA stands for :
► Better acknowledged to narrative agreement.
► Best approach to a non related assignment.
► Best alternative to a negotiated agreement
► Best approach to a narrative agreement

Question No: 11 ( Marks: 1 ) – Please choose one

While writing and presenting your Thesis or Dissertation, you go through many
stages. First stage is:
► Preparing the Proposal
►Writing the Research Paper
► Making an outline
► Thinking about It

Question No: 12 ( Marks: 1 ) – Please choose one

Proposal should be written in a :
Future tense.(page=176) ►
Past tense ►
Present tense ►
Present continuous ►
Of course, it should be written in a future tense since it is a proposal.
Question No: 13 ( Marks: 1 ) – Please choose one

The four basic purposes for giving a presentation are to inform, to persuade, to
motivate, and which thing is missing?
► To entertain
► To instruct
► To have a good interaction ► To talk to others

Question No: 14 ( Marks: 1 ) – Please choose one

Which one is national variable from the followings?

► Time
► Space
► Economics
► Food

Question No: 15 ( Marks: 1 ) – Please choose one

Which of the following complimentary close is accurate in general letter writing?
► Yours sincerely,
► Sincerely,
► Yours respectfully,
► All of the above

Question No: 16 ( Marks: 1 ) – Please choose one

Complaint letter should be called—————-.

► persuasive letter
► claim letter
► inquiry letter
► sales letter

Question No: 17 ( Marks: 1 ) – Please choose one

Minutes, which tell more of the story of what happened and who said what at a
meeting are:
► Resolution minutes
► Narrative minutes (Page=115)
► Informal minutes
► Formal minutesNarrative Minutes (fuller picture & view)
Sometimes referred to as minutes of narration, narrative minutes tell more of the
‘story of what
happened and who said what at a meeting.

Question No: 18 ( Marks: 1 ) – Please choose one

In which thing does a speaker do most of sending and a number of listeners do
most of the receiving?
►Written tests
► Oral presentation(page=160)
► Interview
► Group discussion
Definition
This action of communication in which one speaker is doing most of the sending
and a number of listeners
are doing most of the receiving is known as oral presentation
Question No: 19 ( Marks: 1 ) – Please choose one

Which tests are designed to check competency or specific abilities of a candidate
to perform a job?
► Psychological tests
► Drug tests
► Job skills tests(page=157)
► General tests
Job-skills tests, the most common type, are designed to access
competency or specific abilities needed to perform a job.
Question No: 20 ( Marks: 1 ) – Please choose one

In APA format, if you are directly quoting something in your research paper from
another work, you will need to include the author’s last name, year of publication,
and the —————– for the reference.
► author’s birth date
► page number(page=189)
► name of book
► title page
Page numbers and running head:In the upper right-hand corner of each page, include a 1-2 word version of your
title. Follow with five
spaces and then the page number.
Question No: 1 ( Marks: 1 ) – Please choose one

Even the salutation and the complementary close have no punctuation in:
Open punctuation (page=52) ►
Standard punctuation ►
Close punctuation ►
Long punctuation ►
Punctuation Styles
1. Close Punctuation
Parts of heading, date, inside address, salutation and complimentary close are
punctuated.
2. Standard Punctuation
No line of heading or inside address is punctuated. After salutation and
complimentary close a comma is
placed.
3. Open Punctuation
It requires no punctuation even after the salutation and the complimentary close.
Question No: 2 ( Marks: 1 ) – Please choose one

What is CD-Rom database?
► It is used to put information in a form that is easy to digest(page=62)
► It is used to play computer disk
► It is a tool used during the high level meetings
► It is a tool to download songs
CD-ROM database
Compact Disk – Read Only Memory (CD-ROM) has been available for several
years and is becoming more
popular. It is powerful tool for putting masses of information in a form that is
easy to digest. Some kinds of
information typically found on CD-ROMs are encyclopedias, dictionaries,
telephone directories, and articles
and abstracts on various subjects. A CD-ROM can store more than 100,000 pages
of text. It will continue
to grow.
Question No: 3 ( Marks: 1 ) – Please choose one

A message of congratulation or commendation is much like the message of:

► Condolence
► Appreciation(page=78)
► Refusal
► Acceptance
A message of congratulation or commendation is much like a message of
appreciation:
Question No: 4 ( Marks: 1 ) – Please choose one

A letter that completes a valid contract between a buyer and a seller is called:
An order letter ►
An acknowledgement letter(page=82) ►
An inquiry letter ►
A sales letter ►

The acknowledgment completes a valid contract between buyer and seller.
Question No: 5 ( Marks: 1 ) – Please choose one

Unsolicited letters are written on ADIA plan which is ——— step approach.
► five
► two
► four
► one

Question No: 6 ( Marks: 1 ) – Please choose one

——————- reports are usually short messages with natural, casual use of
language.
► Conference
► Periodic
► Informal (page=118)
► Formal
Informal reports are usually short messages with natural, casual use of
language.
Question No: 7 ( Marks: 1 ) – Please choose one

—————–is often used when sending information to a reader outside your
organization.
► Letter(page=122)
► Memo
► Minutes
► Application
FormatA letter report is simply a report in letter form; it is often used when sending
information to a reader
outside your organization.
Question No: 8 ( Marks: 1 ) – Please choose one

For a good communicator, it is important to predict how the customer will
respond and this aspect is called:

Perception(page=20) ►
Perfection ►
Personality ►
Practice ►
Perception: They are able to predict how you will receive their message. They
anticipate your reaction and
shape the message accordingly. They read your response correctly and constantly
adjust to correct any
misunderstanding
Question No: 9 ( Marks: 1 ) – Please choose one

There are —————- negotiation strategies.
► Two
► Three
► Four (page=168)
► Five

Negotiation Strategies
Although negotiation has a specific purpose – to reach agreement – it does not
always achieve this aim.
Before attempting to negotiate, consider the differences between the following
four strategies.
1. Win-win strategy
2. Win-lose strategy
3. Lose-win strategy
4. Lose-Lose strategy
Question No: 10 ( Marks: 1 ) – Please choose one

How many types of power are in negotiation?
Five(page=169) ►
Seven ►
Six ►
Four ► 5 types of power.
Question No: 11 ( Marks: 1 ) – Please choose one

Which is an active process of receiving aural stimulus?
Listening(page=173) ►
Thinking ►
Talking ►
Silence ►
Listening is an active process of receiving aural stimulus.

Question No: 12 ( Marks: 1 ) – Please choose one

According to Psychologists, 50 percent of an interview’s decision is made within
how many seconds?
► First 30 seconds
► 60 to 90 seconds
► 30 to 60 seconds(page=158)
► 40 to 50 seconds

Psychologists say that 50 percent of an interview’s
decision is made within the first 30 to 60 seconds, and another 25 percent is
made within 15 minutes.
Question No: 13 ( Marks: 1 ) – Please choose one

Which one of the subjects is not the part of communication?
► Semantics (the study of word choice)
► Linguistics (the study of language)
► Rhetoric (the study of writing and speaking effectively)
► Geology(page=2)
Skilled communicators draw on an extensive
and complex body of knowledge, including semantics (the study of word choice),
linguistics (the study of
language), rhetoric (the study of writing and speaking effectively), psychology,
sociology, graphic design, and
even computer science.

Question No: 14 ( Marks: 1 ) – Please choose one

AGM stands for: ► A Great MeetingAnnual
► Annual General Meeting(page=113)
► All Group Members
► Annual body of members
AGM Annual General Meeting

Question No: 15 ( Marks: 1 ) – Please choose one

Claim letter is also called:

► Complaint letter
► Adjustment letter
► Credit refusing letter
► Collection letter

Question No: 16 ( Marks: 1 ) – Please choose one

Complaint letter should be called—————-.

► persuasive letter
► claim letter
► inquiry letter
► sales letter

Question No: 17 ( Marks: 1 ) – Please choose one

There are ————- types of job letters
two (page=149) ►
three ►
four ►
five ►

Question No: 18 ( Marks: 1 ) – Please choose one

Which tests do provide quantitative information about a candidate’s skills,
attitudes, and habits?
►Written tests
► Pre-employment tests(page=157)
► Oral tests
► General tests
Pre-employment tests attempt to provide objective,
quantitative information about a candidate’s skills, attitudes, and habits.

Question No: 19 ( Marks: 1 ) – Please choose one

A person has to follow three steps for an oral presentation which are: 1. planning your presentation, 2. —————— your presentation, 3. completing your
presentation.
► learning
► speaking
► writing(page=160)
► listening
The Three Step Oral Presentation Process
Regardless of your job or the purpose of your presentation, you will be more
effective if you adopt
an oral presentation process that follows these threes steps:
1. Planning your presentation
2. Writing your presentation
3. Completing your presentation

Question No: 20 ( Marks: 1 ) – Please choose one

In APA format, if you are directly quoting something in your research paper from
another work, you will need to include the author’s last name, year of publication,
and the —————– for the reference.
► author’s birth date
► page number
► name of book
► title page
Question No: 1 ( Marks: 1 ) – Please choose one

What is CD-Rom database?
► It is used to put information in a form that is easy to digest
► It is used to play computer disk
► It is a tool used during the high level meetings
► It is a tool to download songs
CD-ROM database
Compact Disk – Read Only Memory (CD-ROM) has been available for several
years and is becoming more
popular. It is powerful tool for putting masses of information in a form that is
easy to digest.
Question No: 2 ( Marks: 1 ) – Please choose one

While writing the refusal letter, in what way the company should express its point
of view ?

► Positive way (page=84)
► Negative way
► Neutral way
► Different wayGive an Explanation
In a positive way, tell why you cannot complete the order and stress what you
can do, along with the
advantages to the reader. Offer to help the reader in any way you can — give the
name of the nearest dealer,
explain credit terms, or offer an alternate solution.

Question No: 3 ( Marks: 1 ) – Please choose one

Which writing style characterizes memos?
► Informal
► Formal
► Impersonal tone
► Neutral
Ref:pg113 Informal writing style characterizes the memos

Question No: 4 ( Marks: 1 ) – Please choose one

Circular letters are used:

► To send information to a group of company.
► To send the same information to a number of people.
► To communicate other company.
► To send information inside of a company
Ref: Circular letters are
used to send the same information to a number of people

Question No: 5 ( Marks: 1 ) – Please choose one

A standing committee is one that operates permanently:
► Month after month
► Week after week
► Year after year
► After six months

Question No: 6 ( Marks: 1 ) – Please choose one

What is the purpose of writing a follow-up letter to an organization?
► To show your interest in working for the organization.
► To decline the offer of the organization.
► To ask for information.
► To represent organization’s attitude
Unsolicited even if you’ve received a letter acknowledging your application and
saying that it will be
kept on file, don’t hesitate to send a follow-up letter three months later to show
that you are still interested.
Question No: 7 ( Marks: 1 ) – Please choose one

An applicant should show interest in the job during the which stage?
► Screening stage
► Selection stage
► Final stage
► First stage

Question No: 8 ( Marks: 1 ) – Please choose one

Which type of interview is less formal and unstructured?
Casual interview
► Situational Interview
► Structured Interview
► Opening-ended interview
► Casual interview
Opening-ended interview is less formal and unstructured. In an open-ended
interview, the recruiter
encourages the candidate to speak freely
Question No: 9 ( Marks: 1 ) – Please choose one

BATNA stands for :
► Better acknowledged to narrative agreement.
► Best approach to a non related assignment.
► Best alternative to a negotiated agreement page 191
► Best approach to a narrative agreement

Question No: 10 ( Marks: 1 ) – Please choose one

The————— section of a thesis explains the reasons for doing the research,
and indicates why the research is important, valuable or significant. ► Introduction
► Background
► Conclusion
► Centre
The introduction
explains the reasons for doing the research, and indicates why the research is
important valuable or
significant. It outlines the contribution that the research will make to knowledge.
Question No: 11 ( Marks: 1 ) – Please choose one

A thesis —————-is a sentence that clearly and concisely indicates the subject
of your paper and the main points you will discuss.
► Question
► Statement
► Conclusion
► Quote

Question No: 12 ( Marks: 1 ) – Please choose one

If a study uses language such as naturalistic, field study, case study, context,
situational, constructivism, meaning, multiple realities, it has used a
—————-.
► Formal perspective
► Qualitative perspective(page=183)
► Informal perspective
► Quantitative perspective
If a study uses language such as the
following, it probably has used a qualitative perspective: naturalistic, field study,
case study, context,
situational, constructivism, meaning, multiple realities.

Question No: 13 ( Marks: 1 ) – Please choose one

The four basic purposes for giving a presentation are to inform, to persuade, to
motivate, and which thing is missing?
► To entertain
► To instruct
► To have a good interaction
► To talk to others
Question No: 14 ( Marks: 1 ) – Please choose one

It means that for a Company to survive, it must establish markets not only in its
own country but also in many foreign countries. Thus employees must
understand other cultures as well as their own country’s ethnic diversity.
Match this statement with one of the following concepts:
► Globalization
► Marketing
► Communication
► Americanism

Question No: 15 ( Marks: 1 ) – Please choose one

A machine scans a printed page, converts it to a signal, and transmits the signal
over a telephone line to a receiving machine. Although they have been available
for many years, until recently they were slow and expensive.
These are called:
► Groupware
► Teleconferencing
► Faxes
► Voice Mail
Faxes
A facsimile machine scans a printed page, converts it to a signal, and transmits
the signal over a
telephone line to a receiving fax machine. Although faxes have been available for
many years, until recently
they were slow and expensive.

Question No: 16 ( Marks: 1 ) – Please choose one

AGM stands for:
► A Great MeetingAnnual
► Annual General Meeting
► All Group Members
► Annual body of members

Question No: 17 ( Marks: 1 ) – Please choose one

In which situation do we write acknowledging an order letter?
► Welcome the customer(page=82)
► Discourage the customer
► Apologize ► Sympathies
A Customer’s First Order
Never miss the opportunity to make your first impression on a customer. You
want to welcome the
customer and encourage him or her to buy from you again.

Question No: 18 ( Marks: 1 ) – Please choose one

Which communication involves one speaker and audience?

► Person-to-group
► Group-to-group
► Individuals-to-individual
► People-to-people

Question No: 19 ( Marks: 1 ) – Please choose one

Collection letter should be:
► Emotional
► Persuasive
► Demanding
► Critical

Question No: 20 ( Marks: 1 ) – Please choose one

Minutes, which tell more of the story of what happened and who said what at a
meeting are:
► Resolution minutes
► Narrative minutes page 120
► Informal minutes
► Formal minutes

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2008

ALL NEW RESULTS
Educational News

Updated Educational News

Categories
POSTS BY DATE
December 2016
M T W T F S S
« Sep    
 1234
567891011
12131415161718
19202122232425
262728293031