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Posts Tagged ‘VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2007’

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2007

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2007

Question No: 1    ( Marks: 1 )    – Please choose one

 

 

——————- is often effective for getting a motivational message out to a large

number of people.

►  Groupware(page=61)

►  Videotape

►  Software

► Teleconferencing

Videotape

Videotape is often effective for getting a motivational message out to a large

number of people. By

communicating nonverbal cues, it can strengthen the sender’s image of sincerity

and trustworthiness;

however, it offers no opportunity for immediate feedback.

Question No: 2    ( Marks: 1 )    – Please choose one

 

 

Which one is called the dictionary definition of the word?

► Connotation            ► Denotation    (page=13)

► Fascination

► Illustration

Denotation

A denotation is usually the dictionary definition of a word. Denotative meanings

name objects, people or

events without indicating positive or negative qualities. Such words as car, desk,

book, house, and water

convey denotative meanings. The receiver has a similar understanding of the

thing in which the word is

used

Question No: 3    ( Marks: 1 )    – Please choose one

 

 

A standing committee is one that operates permanently:

► Month after month

►Week after week

► Year after year (page=112)

► After six months

A standing

committee is one that operates permanently year after year, although its

members may change

Question No: 4    ( Marks: 1 )    – Please choose one

 

 

Task force is ————- after solving a specific problem, assigned to them.

► engaged to other problems

► disbanded(page=112)

► engaged to routine work

► sent on leave

A task force

is a group of people who are appointed to solve a specific problem; when they

make their recommendation

on the ‘task’ assigned to them, the task force is disbanded.

Question No: 5    ( Marks: 1 )    – Please choose one

 

 

Reports, which show “progress,” accomplishments, or activities over time or at a

given stage of a major assignment are known as ————-.

► feasibility report

► periodic reports          ► conference reports

► progress reports (page=120)

Progress Reports

Progress reports show, “progress,” accomplishments, or activity over time or at a

given stage of a major

assignment.

Question No: 6    ( Marks: 1 )    – Please choose one

 

 

An applicant should show interest in the job during the which stage?

► Screening stage

► Selection stage

► Final stage

► First stage

Question No: 7    ( Marks: 1 )    – Please choose one

 

 

Which types of interview are useful for judging interpersonal communication

among candidates?

► Group Interviews(page=155)

► Video Interviews

► Stress Interviews

► Structured Interviews

Group interviews:

In them recruiters meet several candidates simultaneously. Group interviews

help recruiters see how

candidate interact. These types of interview are useful for judging interpersonal

communication.

Question No: 8    ( Marks: 1 )    – Please choose one

 

 

– ————– means preparing every message keeping receivers in mind.

► Conciseness

►  Consideration   (page=30)

► Concreteness

► Correctness

Consideration means writing every letter with your reader in mind.

Question No: 9    ( Marks: 1 )    – Please choose one

 

 

How many types of power are in negotiation?

Five(page=169) ►

Seven ►        Six  ►

Four ►

Power in Negotiation

When an organization delegates people to get the job done, it gives them power to

act. Power may be used

to influence and, in some cases, to control people. It can also be used to bring

about change. Power can be

exerted over one person or a group by another person or group. Power used well

achieves good

communication and results. Each person has and can enjoy power. Observe how

you use power. If you

use it properly, you will make an impact on workplace decisions and actions.

Abuse or misuse it and people

will mistrust you. Power is a useful tool in the negotiation process; however, if

you misuse it or refuse to

use it correctly, the likely result is tension and conflict.5 types of power.

Question No: 10    ( Marks: 1 )    – Please choose one

 

 

The way you ————– your message makes it clear whether your reader will

respond favorably or unfavorably to the message.

► begin(page=44)

► end

► write

► conclude

Beginnings & Endings

The way you begin your message makes it clear whether your reader will respond

favourably or

unfavourably to the message. When you are sure that your message has

something favourable or neuter for

the reader, you must begin your message with the main idea or good-news in the

beginning. The opening

must be impressive in a way that it captures the attention of the reader. So always

choose appropriate

openings that suit the purpose of your message. The following openings are

desirable in direct-request,

good-news and neutral messages.

Question No: 11    ( Marks: 1 )    – Please choose one

 

 

BATNA stands for :

► Better acknowledged to narrative agreement.

► Best approach to a non related assignment.

► Best alternative to a negotiated agreement(page=171)

► Best approach to a narrative agreementBATNA stands for the ‘best alternative to a negotiated agreement.’

Question No: 12    ( Marks: 1 )    – Please choose one

 

 

A good research proposal is that which is :

► Narrowly defined (page=176)

► Broadly defined

►Without any limit

► Good copy of plagiarism

Focus your research very specifically.

Don’t try to have your research cover too broad an area. Now you may think that

this will distort what you

want to do. This may be the case, but you will be able to do the project if it is

narrowly defined.

Question No: 13    ( Marks: 1 )    – Please choose one

 

 

While delivering an oral presentation to large groups, a person should use what

kind of style?

► Casual

► Informal

► Formal(page=162)

► Interpersonal

Decide on style

Chose your style to fit the occasion your audience size subject purpose.

Decide on an Appropriate Style:

Use a casual style for small groups; use a formal style for large groups and

important events.

In both formal and informal presentations, keep things simple. Remember to

choose your words carefully.

Don’t try to impress you audience with obscure and unfamiliar words

Question No: 14    ( Marks: 1 )    – Please choose one

 

 

What is a delivery method of oral presentation in which speech is made without

any preparation or made on the spur of the moment?

► Extemporaneous

► Impromptu(page=163)

► Reading

►Writing

ImpromptuIt means a speech made without any preparation or made on the spur of the

moment. In so many

situations you are asked to make a speech or offer your comments, when you’re

asked to speak “off the

cuff”, take a moment or two to think through what you’re going to say. Avoid the

temptation to beat about

the bush.

Question No: 15    ( Marks: 1 )    – Please choose one

 

 

Pitch range, rhythm control, tempo and articulation control are aspects of which

one of the followings:

► Touching behaviour

► Paralanguage(page=17)

► Proximity

► Artifacts

Paralanguage (Vocal Qualities)

Paralanguage is that part of language associated with but not involving the word

system. It consists of

the voice qualities and vocalizations that affect how something is said rather than

what is said. Voice

qualities include:

• Pitch range

• Pitch control

• Rhythm control

• Tempo

• Articulation control

• Resonance.

Question No: 16    ( Marks: 1 )    – Please choose one

 

 

Collection letter should be:

► Emotional

► Persuasive (page=97)

► Demanding

► Critical

Collection letters, therefore, should be persuasive rather than forceful, firm

rather than demanding.

Question No: 17    ( Marks: 1 )    – Please choose one

 

 

Theories of communication have made the concept of communication:

► Vague

► Clear (page=9)

► Unpractical

► Conditional

Question No: 19    ( Marks: 1 )    – Please choose one

 

 

– ———– letter is a reply to a complaint.

 

► An inquiry

► Adjustment (page=90)

► Collection

► Sales

Adjustment letter

An adjustment letter is the reply to a complaint (called a claim letter).

Question No: 20    ( Marks: 1 )    – Please choose one

 

 

All pieces of literature, key journals and books referred to in a research proposal

should be listed at the end of the proposal. It is called—————— section of

thesis.

► tables and figures

► appendices

► bibliography(page=129)

► index

Bibliography

A bibliography is a list of source materials on a particular subject. In a formal

report it shows what books

and other library materials were consulted and it includes all the works

mentioned in the footnotes. As part

of the reference matter, it follows the appendix or appendices.

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2007

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2007

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2007

 

MIDTERM  EXAMINATION

Spring 2007

ENG301- Business Communication

Question No: 1    ( Marks: 1 )    – Please choose one

 

—————-records messages on a computer disk for  retrieval by the receiver.

►  E-mail

►  Teleconferencing

► Voice mail

► Fax

Question No: 2    ( Marks: 1 )    – Please choose one

 

In buffer paragraph, the point of view of the customer should be:

 

 

►  Supported

► Opposed

► Neglected

► Rejected

Question No: 3    ( Marks: 1 )    – Please choose one

 

Unsolicited letters are written on ADIA plan which is  ——— step approach.

 

 

► five

 

► two

► four

 

► one

Question No: 4    ( Marks: 1 )    – Please choose one

Memorandum is used to:

 

► Inform someone not related to your company.

 

► Communicate to someone within your own company.

 

► Communicate to other company.

 

► Communicate to the general public

 

Question No: 5    ( Marks: 1 )    – Please choose one

 

A standing committee is one that operates permanently:

 

 

► Month after month

 

► Week after week

► Year after year

► After six months

Question No: 6    ( Marks: 1 )    – Please choose one

 

A receiver’s attitude towards a message can determine whether it is:

 

► Accepted

►  Rejected

► Accepted or rejected

►  Mixed response

Question No: 7    ( Marks: 1 )    – Please choose one

 

A ——————is a cross between interoffice memo and a formal report.

 

► memo report

 

► analytical  memo report

►  informational memorandum report

► feasibility report

Question No: 8    ( Marks: 1 )    – Please choose one

 

There are ——————types of Memo Reports.

 

 

► Three

► Two

► Four

► Five

Question No: 9    ( Marks: 1 )    – Please choose one

 

There are —————- negotiation strategies.

 

 

 

 

 

► Two

► Three

 

►  Four

► Five

Question No: 10    ( Marks: 1 )    – Please choose one

 

While writing and presenting your Thesis or Dissertation, you go through many

stages. First stage is:

 

 

► Preparing the Proposal

► Writing the Research Paper

► Making an outline

►  Thinking about It

Question No: 11    ( Marks: 1 )    – Please choose one

 

How many types of pre-employment tests are administered by companies?

 

 

 

 

 

 

 

► Three

► Four

► Two

► Five

Question No: 12    ( Marks: 1 )    – Please choose one

 

A thesis —————-is a sentence that clearly and concisely indicates the

subject of your paper and the main points you will discuss.

 

 

 

 

► Question        ► Statement

► Conclusion

► Quote

Question No: 13    ( Marks: 1 )    – Please choose one

 

APA stands for:

 

 

► American psychological association

► Australian physician authority

► A psychological analysis

► A philosophical approach

Question No: 14    ( Marks: 1 )    – Please choose one

 

Which one of the followings is the most important for a successful message?

 

► Feedback

► Sender

► Message

► Medium

Question No: 15    ( Marks: 1 )    – Please choose one

 

They are believable. They have faith in the substance of their message. You

trust their information and their intentions.

Match the above statement with one of the followings:

 

 

 

 

 

 

► Perception

► Credibility

► Control

► Congeniality

Question No: 16    ( Marks: 1 )    – Please choose one

 

Clear writing is easy to understand, which two words are required for this

purpose?

► Short, easy

►  Simple,short

►  Short, complex

►  Long, complex

Question No: 17    ( Marks: 1 )    – Please choose one

 

In letter refusing adjustment, the point of view of a reader should be————-.

 

► opposed

► ignored

► supported

► refused

Question No: 18    ( Marks: 1 )    – Please choose one

 

For writing a successful resume, which attitude is better to adopt?

 

 

 

► We

Personal pronoun

► You

► He\She

► All third persons

Question No: 19    ( Marks: 1 )    – Please choose one

 

There are ————- types of job letters

► two

► three

► four

► five

Question No: 20    ( Marks: 1 )    – Please choose one

 

Which tests are designed to check competency or specific abilities of a

candidate to perform a job?

 

 

 

 

 

 

 

► Psychological tests

► Drug tests

► Job skills tests

► General tests

Question No: 21    ( Marks: 2 )

 

What is bibliography?

 

It is the list of the other books from where references are adopted, and material or other

work is done. It may be at the end of the page or at the end of the book.

Question No: 22    ( Marks: 2 )

 

What is pre-employment test?

There are three types of job employment tests Psychological test, drug test and job skill

test. These tests are used commonly for assessing the ability of the candidate for job

competency his skills, ability and attitude towards work.

Question No: 23    ( Marks: 2 )

 

Write a note on “abstract” in a thesis paper.

 

An abstract is the explanation that why this paper is important. It is a summary of main

ideas. It also contains implications of the research. The last sentence explains the main

theme of the work. A good abstract is concise, readable, and quantitative. The length

should be one to two paragraphs or approximately 400 words.

 

Question No: 24    ( Marks: 3 )

 

How do we write long quotations in a thesis paper?

 

Start the quotation in a new line and almost five spaces should be left from the margin. It

should be in free style. Write the quotation in the new line. Keep maintain double spacing

throughout the document.

Question No: 25    ( Marks: 3 )

 

Write a short note on the supplementary parts of a formal report.

There are three supplementary Parts.

Appendixes: The data in this report is relevant to  the report but it is not included in the

report because it may be too lengthy or not directly related to the report. It may include

maps, long quotations and difficult formulas.

Bibliography:    It is the list of the other books from where references are adopted, and

material or other work is done. It may be at the end of the page or at the end of the book

Index: it is a list of names, places and subjects in alphabetical order mentioned in the

report.

Question No: 26    ( Marks: 3 )

 

Write a note on the question and answer stage during the interview process.

It is the most important part of the interview. In this part interviewer asks questions

about your qualification, personal information and main points written in the resume and

try to understand about you.

Question No: 27    ( Marks: 5 )

 

How far do you agree that cultural differences provide hindrance to a company

in this atmosphere of globalization?

 

Question No: 28    ( Marks: 5 )

 

Write a note on five types of work place power.

1.  Legitimate power is based on the position, role, authority and control over

resources of a person in an organization.

2.  Reward power: it is exerted by someone who has control over resources of the organization and influence of the person to the behaviours

3.  Expertise power includes the ability, skills and strength over other employees of

the organization.

4.  Consultation power is exerted by the person who accepts advice from others,

seeks information.

5.  Coercive power: is used by persons who use force or authority, emotional or

physical.

Question No: 29    ( Marks: 5 )

 

Which elements influence the length and format of a report?

 

Preprinted forms should be short normally five or fewer pages and contains routine

information. This format may be used on request by the person authorizing the report.

In Letter writing less than five pages should be considered enough especially when

communicating outsiders. It may include the normal  parts of the letter and also may

include the foot notes, tables and headings.

A memo may not more than ten pages. It has headings on the top To, From, Date, and

Subject.

Question No: 30    ( Marks: 5 )

 

How can visual aids be helpful in an oral presentation?

 

Visual aids make presentation more effective. It can also help the audience to follow the

presentation and make it easy to understand. There are two common types of visual aid

that is overhead transparencies and computer slide shows.

VU ENG301 Business Communication English MIDTERM Solved/Unsolved Papers Spring 2007

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